The Del Plaza Guarantee

Nature makes the material.

Cotton comes off a field, wool off a flock, stone out of a quarry — every one of them with a place you could put a pin in.

What this emporium does is decline to sell goods made from materials that cannot be traced back to somewhere real.

A pellet of polyester has no origin. That is why goods made principally of plastic, polyester, PVC, nylon or acrylic are not listed here.

Every item sold here is made primarily from natural materials, and the seller declares it material by material before anything goes up.

The rest is named too: a suitcase’s rigid shell, a jacket’s inner lining, five per cent of a garment’s weight in elastane. If a part is synthetic, you will see it written down before you buy. If it isn’t written down, it cannot be listed.

The first thing we check is who is selling.

Del Plaza contracts with companies and never with individuals, so every seller here is a registered entity anyone can look up, standing for at least three years before its application is considered at all.

Then we check the claim. The seller warrants the origin of every item it lists — that the substantial, value-defining work happened in the market’s own country — and accepts a documentary audit on ten business days’ notice. It declares what its goods are made of, by material and by mass, and an undeclared component is a breach of the agreement, not a misunderstanding.

Don’t just take our word for it.

If an item turns out not to be what it claimed — a different origin, a material nobody declared, a part that was never named — the money from that sale is frozen and applied to your refund, and the listing comes down. You do not have to build a case. The funds are held and they go back to you.

For everything else — a parcel late, a piece damaged in transit, something that arrived unlike its photograph — write to the concierge desk concierge@delplaza.net and a person will answer.